How Do I Order and Receive My Medications with PillTime?

How Do I Order and Receive My Medications with PillTime?

Step 1: Get online to order
  1. To get started, you have two convenient options for ordering your medications:
  2. Option A: You can order by logging in to your online PillTime account at https://portal.pilltime.co.uk/patient/s/login
  3. Option B: PillTime Ordering App For even more convenience, download our PillTime ordering app from the [ Apple App Store ] or [ Google Play Store ]. 

Step 2: Place the order
  1. We recommend ordering all your medications together to ensure tidiness and efficiency in your medication management. This lets us carefully synchronise and organise your prescriptions into a single package. Once your GP approves your prescription, we will prepare your order:
  2. Organised Pouches: Your medications will be sorted into individual pouches, clearly labelled with the precise date and time for each dose. This system ensures you never miss a dose and stay on track with your medication schedule.
  3. Comprehensive Care Package: For non-touchable medications, creams, inhalers, and dressings, we include a comprehensive care package tailored just for you. This way, everything you need is conveniently available in one place.

Step 3: Free delivery to your door
​
Our commitment to convenience extends to the delivery process:
  1. Doorstep Delivery: Relax and let us deliver your medications directly to your doorstep at no extra cost. You can count on timely and reliable deliveries to ensure you never run out of essential medications.
  2. Regular Updates: Stay informed throughout the delivery journey with regular updates on your medication package's status. We aim to keep you in the loop and provide a transparent experience. 
  3. Monitor and Tweak: With our dedicated courier service, you can monitor your delivery in real-time and tweak the delivery details if needed. Your satisfaction is our priority. 

    • Related Articles

    • Do I need to reorder every month?

      Yes, you’ll need to reorder your medication each month. We recommend using the PillTime Prescription Ordering App, available on iOS and Android, for easy ordering. By placing your order directly, you help ensure you receive all necessary items, ...

    • How Can I Check My Order Status?

      Curious about your order’s progress? Here’s how to check its status: Using the App or Portal You can check your order status right from the PillTime app or online portal. For Orders Placed Within the Last Five Days The app will show whether your GP ...

    • I Signed Up and Ordered My Prescription, but You Haven't Received It. What Should I Do?

      If we haven’t received your prescription, follow these steps: Check with Your GP First, confirm that your GP has approved the prescription order. Use the PillTime Prescription Ordering App Download the app to easily view your prescription status and ...

    • How Does PillTime Get My Prescriptions from My Doctor?

      Once you request your medication, your GP approves the order through the NHS electronic prescription system. This system then sends your prescriptions directly to PillTime for processing. #PrescriptionProcess #ElectronicPrescription #GPApproval ...

    • What to Do for Urgent or Acute Prescriptions

      If you receive an acute prescription from your doctor, PillTime strives to dispatch it within 72 hours, and these items will be sent in their original packaging. If you need the order more urgently, please call us at 0800 074 3303, and we can arrange ...