Can I speak to someone before I sign up?
Absolutely! Our friendly Customer Care Team is here to help. You can:
Call Us
Reach us at 0800 074 3303 for personalised support.
Chat with Our ChatBot
For quick answers to simple questions, use our ChatBot, available on our website and Help Center. It’s often the fastest way to get help.
We’re happy to assist with any questions you have before signing up!
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What do I need to sign up?
To sign up, please have the following information ready: Recent Prescription: Having a recent prescription on hand will make the process easier. Full Name: Ensure you provide your full name exactly as it appears on your prescription. NHS Number: Your ...
Can I sign up for someone else?
Yes, you can sign up on behalf of someone else, provided you have their permission. For safety reasons, we may reach out to confirm your identity and your relationship with the person you're signing up. #SignUpForOthers #Permissions ...
What happens after I sign-up?
After you sign up, here’s what to expect: Confirmation You’ll receive an email and SMS message confirming that PillTime is your chosen NHS pharmacy. Order Your Prescription We ask that you place your repeat prescription order with your GP. We ...
What does SCR stand for?
SCR stands for Summary Care Record. This is a record of your medication requirements. As part of our general practice, we refer to your Summarry Care Record as part of our duty of care. When you sign-up, we will ask for your consent to access your ...