Cancelling your account

Cancelling your account

How do I change my pharmacy?
If you no longer wish to use PillTime, please call 0800 074 3303, use the Livechat feature on our website or email customerservices@pilltime.co.uk to close your account. Once you've made this decision and chosen a new pharmacy, they will update your NHS details accordingly.

Can I easily cancel my service?
Yes, simply contact our Customer Care Team to close your PillTime account.

Can I pause my service?
Yes, you can pause your account by contacting us. When you're ready to resume PillTime, just let us know.

Am I under contract?
No, there's no contract tying you to our service. You can opt out anytime by contacting our Customer Care Team to close your account.

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    • How do I change pharmacy?

      Yes, just let us know by calling 0800 074 3303, use the Livechat feature on our website or email customerservices@pilltime.co.uk and we will close your account. Once you have done this and decided which pharmacy you are using they will update your ...

    • Am I tied up to a contract?

      No, you are not tied into a contract and can opt out of our service at any time. Should you no longer want to use PillTime please let us know by contacting our Customer Care Team by emailing customerservices@pilltime.co.uk or by calling 0800 074 ...

    • Can I pause my service? 

      Yes, just let us know by calling 0800 074 3303, use the Livechat feature on our website or email customerservices@pilltime.co.uk and we will pause your account. Once you are ready to start using PillTime again let us know.