Do you always use the same brands?
- We understand how confusing it can be if your tablets look different every month, and we aim to provide brand consistency at all times.
- However, occasionally it might be necessary to use an alternative brand due to manufacturer supply issues.
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Can we use PillTime if our service users have 7-day prescriptions?
We are unable to send medications on a weekly basis. This is because it can take more than seven days to receive a prescription, then prepare and deliver PillTime pouches. If you receive regular weekly prescriptions, you can ask the GP to change the ...
What about expiry dates?
Medication that we provide in its original packaging will have an expiry date stated on the container, and you are of course able to use this medication up until this date. Our robust pouch assembly processes ensure that all medications put into ...
Spoiled Medication
If a pouched medicine is spoilt (dropped or spat out at the point of administration): Take the reel of pouches out of their Dispensing Box & pull out the last corresponding pouch. Check that the last pouch includes the medication that needs ...
Can everything on my prescription go into the pouches?
We can dispense most tablet medication into pouches. Please note that we will always follow the doctor’s prescription instructions and we will not pouch medication if it could be unsafe to do so. We will not pouch the following: • Most dispersible ...
Do you accept emergency prescriptions?
Should a prescription be issued outside of the regular repeat medication, let us know and we will send it to you in original packaging to start straight away. If you need the medication that day, contact us and we will email you the barcode for the ...