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Spoiled Medication
If a pouched medicine is spoilt (dropped or spat out at the point of administration): Take the reel of pouches out of their Dispensing Box & pull out the last corresponding pouch. Check that the last pouch includes the medication that needs ...
What happens if medications are changed mid-cycle?
If pouched medication needs to be stopped mid-cycle, your staff and our pharmacists work together to find the best solution, on a case-by-case basis. We store images of every pouch dispensed and therefore can assist in the removal of discontinued ...
Does the medication have to be pouched?
No. If you prefer to receive some medication in the original packaging, let us know, and we will arrange this for you.
Returns Policy Update – Effective 14th October 2024
PillTime Returns Policy Update – Effective 14th October 2024 We are updating our returns policy to ensure full compliance with CQC (Care Quality Commission) guidelines and to strengthen the audit trail as part of our commitment to safety, compliance, ...
Delivery times
When will I receive my order? PillTime aims to deliver your medication five days before the start date. Can I request a delivery time? We will let you know what date your medication is due for delivery and provide tracking information.