Do you send my delivery straight away?
Once we receive your repeat prescription, it takes about ten days to prepare, pouch, and deliver your order. We aim to send your medications once every medication cycle to align with your prescription schedule.
Need Your Medication Sooner?
If you need your medication sooner, please contact our Customer Care Team at 0800 074 3303, by email at customerservices@pilltime.co.uk, or via our ChatBot on the website for quick assistance.
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How Does PillTime Handle Delivery?
Who Will Deliver My Medication? PillTime partners with various couriers to ensure your medication is delivered safely and efficiently, with most packages delivered by Yodel. To stay updated on your delivery, we recommend downloading the Yodel app, ...
When will I get my delivery?
PillTime aims to deliver your medication before your next repeat prescription cycle begins. Here’s how you can stay updated on your delivery: Email Notification Once your PillTime parcel is on its way, we’ll send you an email with tracking ...
What Should I Do If My Delivery Is Damaged?
We apologise for any inconvenience caused by a damaged delivery. Here’s how to proceed: Take Photos of the Damage Please photograph the damaged items to help us with our investigation. Send the Photos to Us Email the photos to ...
How do I track my delivery?
I'm expecting a delivery, how can I track its status? When your medication is dispatched, we’ll send you an email with tracking details and the courier tracking code. Please note that tracking information may not be immediately visible, as updates ...
Can I Request a Specific Delivery Time?
Unfortunately, we cannot schedule medication deliveries for a specific day or time. However, we’ll notify you when your parcel has been dispatched, along with any tracking information. Stay Updated with the Yodel App We recommend downloading the ...