Does the whole prescription come at the same time?

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• Can we use PillTime if our service users have 7-day prescriptions?

  We are unable to send medications on a weekly basis. This is because it can take more than seven days to receive a prescription, then prepare and deliver PillTime pouches. If you receive regular weekly prescriptions, you can ask the GP to change the ...

• What happens if a prescription is received late?

  If we don’t receive the prescription at least 15 days before your service users next medication start date, we will alert you and, from time to time, we may ask that you help us by contacting your surgery.

• Will I receive a PillTime dispensing box each time?

  All first-time deliveries will include a blue PillTime dispensing box, free of charge. From then on you will need to request a new PillTime box when required, and we will send it to you with the next delivery.

• Can everything on my prescription go into the pouches?

  We can dispense most tablet medication into pouches. Please note that we will always follow the doctor’s prescription instructions and we will not pouch medication if it could be unsafe to do so. We will not pouch the following: • Most dispersible ...

• Do you accept emergency prescriptions?

  Should a prescription be issued outside of the regular repeat medication, let us know and we will send it to you in original packaging to start straight away. If you need the medication that day, contact us and we will email you the barcode for the ...