Our office hours are from 9.00 to 17.00 Monday to Friday, excluding Bank Holidays.
You can contact our team of advisers in whichever way is most convenient for you, using one of the following methods:
• email at care@pilltime.co.uk
• call us between 9:00-17.00 on 0800 042 03 30
You can log into your online account at any time. You can inform us of prescription changes, or simply send us a message. Y
ou can inform us of a change of details, missing items, or if you need to tell us to expect an urgent prescription.
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We’re here to help
Need advice or have a question? The fastest way to message or call us is by logging in to your account. Help is also available through our in-app messenger. Alternatively, you can reach us on 0800 074 3303 or email customerservices@pilltime.co.uk. ...
Do you provide controlled drugs?
Yes, we can provide Controlled Drugs. Changes to Controlled Drugs legislation in February 2019 means that Controlled Drugs can be sent via the Electronic Prescription Service, so there’s no need to post a paper prescription to us. Controlled Drugs ...
What about Patient Information Leaflets?
As an online pharmacy, at PillTime we are keen to do our bit for the planet by using less paper. As such, you are able to access Patient Information Leaflets for your pouched medication online rather than receive paper copies with your delivery every ...
Do you accept emergency prescriptions?
Should a prescription be issued outside of the regular repeat medication, let us know and we will send it to you in original packaging to start straight away. If you need the medication that day, contact us and we will email you the barcode for the ...
Returns Policy Update – Effective 14th October 2024
PillTime Returns Policy Update – Effective 14th October 2024 We are updating our returns policy to ensure full compliance with CQC (Care Quality Commission) guidelines and to strengthen the audit trail as part of our commitment to safety, compliance, ...