What If I Can Only Get Paper Prescriptions? Where Should They Be Sent?

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• How Does PillTime Get My Prescriptions from My Doctor?

  Once you request your medication, your GP approves the order through the NHS electronic prescription system. This system then sends your prescriptions directly to PillTime for processing. #PrescriptionProcess #ElectronicPrescription #GPApproval ...

• I Signed Up and Ordered My Prescription, but You Haven't Received It. What Should I Do?

  If we haven’t received your prescription, follow these steps: Check with Your GP First, confirm that your GP has approved the prescription order. Use the PillTime App Download the app to easily view your prescription status and see if the GP has ...

• What to Do for Urgent or Acute Prescriptions

  If you receive an acute prescription from your doctor, PillTime strives to dispatch it within 72 hours, and these items will be sent in their original packaging. If you need the order more urgently, please call us at 0800 074 3303, and we can arrange ...

• Do I need to reorder every month?

  Yes, you’ll need to reorder your medication each month. We recommend using the PillTime App, available on iOS and Android, for easy ordering. By placing your order directly, you help ensure you receive all necessary items, reduce medicine waste, and ...

• What if I have an emergency item prescribed?

  For emergency prescriptions, we recommend collecting them from a local pharmacy to avoid waiting up to 72 hours for delivery. Here’s what to do: Local Collection Visit a nearby pharmacy to collect emergency items directly. Need Assistance? Contact us ...