I've signed up, when will I get my medication?
- Once we have received your repeat prescription, PillTime requires approximately ten days to prepare, pouch and deliver your first order which we aim to send once every medication cycle.
- Due to our processes, we need to receive your prescriptions earlier so that the delivery is with you on time.
- Should you require your medication sooner, please contact the Customer Care Team on 0800 074 3303 or by email at customerservices@pilltime.co.uk.
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Can I use PillTime if I have controlled medication?
Yes, PillTime can provide Controlled Drugs. Here’s what you need to know: Signature Delivery Required Controlled drugs and certain refrigerated items require a signature upon delivery. Flexible Delivery Location We can deliver to any UK address of ...
How does PillTime know when I need my repeat medication?
After signing up, PillTime manages your repeat medication schedule as follows: Initial Order Timing If it’s within 10 days of signing up, you don’t need to notify us. We’ll prepare, pouch, and deliver your medication once we receive your ...
Can I use PillTime if I have 7-day prescriptions?
Currently, PillTime is unable to send medications on a weekly basis. Here’s why: Processing Time It can take more than seven days to receive, prepare, and deliver PillTime pouches, making weekly deliveries unfeasible. Your Options Monthly ...
What happens if I go into hospital?
If you’re admitted to the hospital, simply let us know, and we’ll pause your medication deliveries until you’re ready to resume. Pausing Deliveries Notify us if you go into the hospital, and we’ll hold your deliveries until you return home. Resuming ...
Trying to reactivate my old account but cannot remember my login details.
It is likely that your account will have been deactivated. Please get in touch with our Customer Care Team by emailing customerservices@pilltime.co.uk or by calling 0800 074 3303 so your account can be reinstated.