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What happens if medications are changed mid-cycle?
If pouched medication needs to be stopped mid-cycle, your staff and our pharmacists work together to find the best solution, on a case-by-case basis. We store images of every pouch dispensed and therefore can assist in the removal of discontinued ...
Do you order medication?
We ask that you continue to order your service user’s medication with their doctor, and that you send us a copy of their order at least 20 days before the start date. Please make sure you continue to order any additional items, such as inhalers, ...
Does the medication have to be pouched?
No. If you prefer to receive some medication in the original packaging, let us know, and we will arrange this for you.
Returns Policy Update – Effective 14th October 2024
PillTime Returns Policy Update – Effective 14th October 2024 We are updating our returns policy to ensure full compliance with CQC (Care Quality Commission) guidelines and to strengthen the audit trail as part of our commitment to safety, compliance, ...
Does the whole prescription come at the same time?
PillTime aims to deliver all of your service user’s repeat medication every 28 days.