If a pouched medicine is spoilt (dropped or spat out at the point of administration):
- Take the reel of pouches out of their Dispensing Box & pull out the last corresponding pouch.
- Check that the last pouch includes the medication that needs replacing.
- Take that medicine from that pouch, and carefully record the other items as ‘wasted’.
- Notify PillTime and we can ensure an extra pouch or an original box is included on the next cycle.
- For service users who frequently spoil medication, you can order a back-up 7 day supply from your GP which we can dispense in Original Packs for you.