Missing medications can be frustrating, especially when you rely on them for your health. Here are common reasons why medications might be missing and actions you can take to resolve the issue promptly.

1. Prescription Not Issued

   • Reason: Your healthcare provider may not have issued the prescription in time.
   • Action: Check your online account to see if the prescription is being prepared. If not, contact your GP to confirm.

2. Prescription Sent to Another Pharmacy

   • Reason: The prescription may have been mistakenly sent elsewhere.
   • Action: Contact your GP to verify where the prescription was sent. Request a transfer if it was sent to the wrong pharmacy.

3. Medication Not Dispensed by Pharmacist

   • Reason: The pharmacist may have chosen not to dispense due to a specific issue.
   • Action: Check your account for notes or contact customer service for clarification.

4. Medication Not in Stock or Manufacturer Cannot Supply

   • Reason: The medication may be out of stock or experiencing supply issues.
   • Action: You may collect it from a local pharmacy if on a separate prescription, or speak with your GP about alternatives.

5. Medication Added to Another Prescription Line

   • Reason: The medication may have been placed on a different prescription line.
   • Action: Review your account to confirm and request a change if needed.

6. Medication Added to an Acute Line

   • Reason: The medication may be listed on an acute prescription instead of your repeat order.
   • Action: Contact customer service to clarify and adjust if appropriate.

7. Acute Order Not Sent

   • Reason: The acute order may not have been processed yet.
   • Action: Check your account or contact customer service to confirm the status.

8. Medication in Pharmacy Processing

   • Reason: The medication may still be in processing.
   • Action: Await updates or contact customer service for urgent needs.

9. Owing Slip Included in Delivery

   • Reason: An owing slip indicates the pharmacy plans to send the medication later or return it for local collection.
   • Action: Follow the instructions on the owing slip. You may consider collecting it from a local pharmacy if needed urgently.

What to Do Next

1. Check Your Online Account
   Look for updates or notes about your prescription. This may explain why a medication is missing.

2. Contact Customer Service
   Use email or live chat options to reach customer service with details such as your order number, the missing medication, and any notes from your account.

3. Speak with Your GP
   For a new prescription or alternative medication, contact your GP.

4. Collect from a Local Pharmacy
   If the medication is urgent, you may be able to collect it from a local pharmacy if it’s on a separate prescription.

While it can be challenging to miss a medication delivery, these steps will help you quickly resolve