Why can’t I see the product I need to order?
If you cannot see the product you need, it may be out of
stock, or your prescription may need reviewing. Please check your email for any
notifications regarding stock updates or prescription approvals. If you are
unsure, contact our support team for further clarification.
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Can I change my delivery address after placing an order?
If you need to change your delivery address after placing an order, please contact our support team as soon as possible. Address changes may cause a delay in delivery, especially if the order has already been processed for dispatch. We will do our ...
Can I track my order?
Yes, once your order has been dispatched, you will receive a tracking number via email. This will allow you to monitor your delivery status in real time. If you do not receive a tracking email, please check your spam or junk folder before contacting ...
When should I place my next order?
To avoid running out of medication, we recommend placing your order at least one week before your next dose is due. This ensures that your order is processed, approved, and delivered on time.
Why is my order still pending approval?
Orders may be pending approval for several reasons: We are awaiting prescriber review and approval. Some required information may be missing from your order. The medication may be temporarily out of stock. If your order remains pending for more than ...
When will my order be delivered?
Once your order has been approved, it is usually dispatched within 24–48 hours. Delivery typically takes 2–3 working days after dispatch. You will receive a tracking email with delivery updates. If your order is delayed beyond the estimated time, ...