Why might my photos not be accepted?
Sometimes, photos don’t meet our verification requirements.
Common reasons include:
- Blurry, dark, or poor-quality images.
- Missing front-facing or side-facing photos.
- Wearing loose clothing that makes it difficult
to assess your body shape.
- Photos that don’t include the required date.
If your photos don’t meet our standards, we’ll ask you to
submit new ones. Clear, well-lit images will help us process your order without
delays.
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How will my photos be used?
Your photos help our pharmacists make sure your treatment is safe and appropriate for you. They allow us to confirm your details, track your progress, and ensure we’re following the best prescribing practices. These photos are used only for clinical ...
What photos do I need to provide?
To verify your weight and identity, we ask for: Two selfies: one front-facing and one side-facing. A valid photo ID, such as a Driving Licence or Passport. How to take your selfies: To make sure your photos meet our requirements, please: Take one ...
Will I need to upload photos every time I reorder?
Not always. We may ask for updated photos at certain points as part of our routine safety checks and treatment reviews. If we need more photos, we’ll let you know in advance.
What if I don’t want to submit photos?
We understand that taking photos may feel like an extra step, but they are essential for safe prescribing. If you choose not to submit the required images, we may not be able to provide your medication. If you have any concerns, please contact our ...
What should I do if my medication is damaged upon arrival?
If your medication arrives damaged, please contact our support team immediately at wl.customerservices@pilltime.co.uk . To speed up the resolution process, we recommend taking clear photos of the damaged item and packaging and providing these to our ...