General
Why we created PillTime
In the UK, 7 million patients consume more than five medications daily. However, only 50% of these patients take their medicines as their GP prescribes. This non-adherence to drugs leads to the NHS spending more than £3 billion annually. ...
What is PillTime Care’s relationship with the NHS?
As a registered NHS pharmacy, PillTime Care provides prescription medication on behalf of the NHS, like any other community pharmacy. PillTime Care is funded in the same way as the community pharmacies you see on the High Street and does not charge ...
How can I get in touch?
Our office hours are from 9.00 to 17.00 Monday to Friday, excluding Bank Holidays. You can contact our team of advisers in whichever way is most convenient for you, using one of the following methods: • email at care@pilltime.co.uk • call us between ...
Our Mission
Our mission is to improve people's lives by managing multiple medications. We partner with the NHS to enhance medication adherence, minimise dose errors, and promote patient independence and lifestyle. Our platform simplifies the process of managing ...
What we do
Organise each dose into a pouch, even if the patient takes lots of medication; Clearly label each pouch with the date and time of the dose, plus everything inside; Organise the pouches on a roll in the order the patient needs to take them; Check each ...
Why PillTime Care?
For those who want to save time when collecting repeat prescriptions and sometimes struggle with medication management, PillTime offers a convenient solution. We provide delivery of repeat prescriptions in pre-sorted pouches that are customised to ...
Who is PillTime Care?
In 2016, we started PillTime by providing medication to our first patient. Since then, our service has rapidly expanded, and we now cater to over 13,000 patients who choose to receive their medicines through our customised pouches. PillTime Care is ...
We’re here to help
Need advice or have a question? The fastest way to message or call us is by logging in to your account. Help is also available through our in-app messenger. Alternatively, you can reach us on 0800 074 3303 or email customerservices@pilltime.co.uk. ...
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Do I need to reorder every month?
Yes, you’ll need to reorder your medication each month. We recommend using the PillTime Prescription Ordering App, available on iOS and Android, for easy ordering. By placing your order directly, you help ensure you receive all necessary items, ...
Will you email a reminder when they need to reorder?
Yes, we will send you an email reminder to let you know when it is time to order your medication.
What to Do for Urgent or Acute Prescriptions
If you receive an acute prescription from your doctor, PillTime strives to dispatch it within 72 hours, and these items will be sent in their original packaging. If you need the order more urgently, please call us at 0800 074 3303, and we can arrange ...
What Should I Do If I’m Going on Holiday?
If you expect to run out of medication while you’re away, here’s how to ensure you have enough: Order Your Prescription in Advance Place your order early and notify your GP surgery of the reason for your early request. Inform PillTime Let us know ...
How Does PillTime Get My Prescriptions from My Doctor?
Once you request your medication, your GP approves the order through the NHS electronic prescription system. This system then sends your prescriptions directly to PillTime for processing. #PrescriptionProcess #ElectronicPrescription #GPApproval ...