Managing Medication
Do you provide MAR charts?
PillTime will create a MAR chart based on your service users needs. The MAR follows NICE guidelines, and shows all pouched and nonpouched medicines. We can add PRN items upon your request at the point in which you send us a copy of your Prescription ...
Can I speak to a pharmacist?
You can book in a telephone appointment with our team of pharmacists, by emailing us at care@pilltime.co.uk
How do I synchronise my service user’s dates?
We can help you alter your monthly order quantities so that all your service users share the same start date, simply request assistance by emailing us at care@pilltime.co.uk
What happens if medications are changed mid-cycle?
If pouched medication needs to be stopped mid-cycle, your staff and our pharmacists work together to find the best solution, on a case-by-case basis. We store images of every pouch dispensed and therefore can assist in the removal of discontinued ...
Does the medication have to be pouched?
No. If you prefer to receive some medication in the original packaging, let us know, and we will arrange this for you.
Do you accept emergency prescriptions?
Should a prescription be issued outside of the regular repeat medication, let us know and we will send it to you in original packaging to start straight away. If you need the medication that day, contact us and we will email you the barcode for the ...
What about Patient Information Leaflets?
As an online pharmacy, at PillTime we are keen to do our bit for the planet by using less paper. As such, you are able to access Patient Information Leaflets for your pouched medication online rather than receive paper copies with your delivery every ...
What about expiry dates?
Medication that we provide in its original packaging will have an expiry date stated on the container, and you are of course able to use this medication up until this date. Our robust pouch assembly processes ensure that all medications put into ...
Do you always use the same brands?
We understand how confusing it can be if your tablets look different every month, and we aim to provide brand consistency at all times. However, occasionally it might be necessary to use an alternative brand due to manufacturer supply issues.
What happens if a prescription is received late?
If we don’t receive the prescription at least 15 days before your service users next medication start date, we will alert you and, from time to time, we may ask that you help us by contacting your surgery.
Can we use PillTime if our service users have 7-day prescriptions?
We are unable to send medications on a weekly basis. This is because it can take more than seven days to receive a prescription, then prepare and deliver PillTime pouches. If you receive regular weekly prescriptions, you can ask the GP to change the ...
Does the whole prescription come at the same time?
PillTime aims to deliver all of your service user’s repeat medication every 28 days.
Can you deliver insulin?
Yes, we send insulin in refrigerated packaging on 24 hour tracked delivery, which keeps your medication at the required temperature in transit.
Do you provide controlled drugs?
Yes, we can provide Controlled Drugs. Changes to Controlled Drugs legislation in February 2019 means that Controlled Drugs can be sent via the Electronic Prescription Service, so there’s no need to post a paper prescription to us. Controlled Drugs ...
Do you order medication?
We ask that you continue to order your service user’s medication with their doctor, and that you send us a copy of their order at least 20 days before the start date. Please make sure you continue to order any additional items, such as inhalers, ...
Returns Policy Update – Effective 14th October 2024
PillTime Returns Policy Update – Effective 14th October 2024 We are updating our returns policy to ensure full compliance with CQC (Care Quality Commission) guidelines and to strengthen the audit trail as part of our commitment to safety, compliance, ...
Spoiled Medication
If a pouched medicine is spoilt (dropped or spat out at the point of administration): Take the reel of pouches out of their Dispensing Box & pull out the last corresponding pouch. Check that the last pouch includes the medication that needs ...