Order and Delivery
Can I track my order?
Yes, once your order has been dispatched, you will receive a tracking number via email. This will allow you to monitor your delivery status in real time. If you do not receive a tracking email, please check your spam or junk folder before contacting ...
What should I do if my medication is damaged upon arrival?
If your medication arrives damaged, please contact our support team immediately at wl.customerservices@pilltime.co.uk . To speed up the resolution process, we recommend taking clear photos of the damaged item and packaging and providing these to our ...
Can I change my delivery address after placing an order?
If you need to change your delivery address after placing an order, please contact our support team as soon as possible at: wl.customerservices@pilltime.co.uk Address changes may cause a delay in delivery, especially if the order has already been ...
Do you ship internationally?
No, we currently only deliver within the United Kingdom. If we expand our shipping options in the future, we will update our website with further details.
Is a signature required upon delivery?
Yes, a signature is required to ensure the safe receipt of your medication. This is to confirm that the order has been received by the intended recipient and has not been left unattended.
When should I place my next order?
To avoid running out of medication, we recommend placing your order at least one week before your next dose is due. This ensures that your order is processed, approved, and delivered on time.
How do I reorder for my next dose?
Reordering is quick and simple. You will receive an email from us with a personalised reorder link. If you cannot locate your reorder link, simply contact our customer care team at wl.customerservices@pilltime.co.uk and we will reissue the link to ...
Why can’t I see the product I need to order?
If you cannot see the product you need, it may be out of stock, or your prescription may need reviewing. Please check your email for any notifications regarding stock updates or prescription approvals. If you are unsure, contact our support team for ...
Why is my order still pending approval?
Orders may be pending approval for several reasons: We are awaiting prescriber review and approval. Some required information may be missing from your order. The medication may be temporarily out of stock. If your order remains pending for more than ...
When will my order be delivered?
Once your order has been approved, it is usually dispatched within 24–48 hours. Delivery typically takes 2–3 working days after dispatch. You will receive a tracking email with delivery updates. Please ensure you are available to receive your parcel. ...
How do you send out these orders?
We use a fully tracked delivery service to ensure the safe arrival of your medication. You will receive a tracking email from our courier as soon as your order has been dispatched, allowing you to monitor its progress. Please ensure you are available ...
What happens if my order is delivered late?
If your order is delayed beyond the expected timeframe, please contact our support team at wl.customerservices@pilltime.co.uk. We will track your order and provide further guidance.
Can I collect my order from a pharmacy?
No, we are a fully online pharmacy and do not offer in-store collections. All orders are delivered directly to your home for convenience and safety.
Can I order more in advance?
To ensure safe prescribing, orders are typically limited to one dose at a time. However, if you require an advance supply, please contact our support team to discuss your options.
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Will you email a reminder when they need to reorder?
Yes, we will send you an email or text message reminder to let you know when it is time to order your medication. You can also download the new PillTime app and set up order reminders and edit your preferences.
Do I need to reorder every month?
Yes, you’ll need to reorder your medication each month. We recommend using the PillTime App, available on iOS and Android, for easy ordering. By placing your order directly, you help ensure you receive all necessary items, reduce medicine waste, and ...
How Does PillTime Get My Prescriptions from My Doctor?
Once you request your medication, your GP approves the order through the NHS electronic prescription system. This system then sends your prescriptions directly to PillTime for processing. #PrescriptionProcess #ElectronicPrescription #GPApproval ...
Is PillTime right for me?
PillTime is best suited to people who take four or more types of prescribed medication each day. You need to have a surgery based in England. All ages and health conditions are welcome!
What to Do for Urgent or Acute Prescriptions
If you receive an acute prescription from your doctor, PillTime strives to dispatch it within 72 hours, and these items will be sent in their original packaging. If you need the order more urgently, please call us at 0800 074 3303, and we can arrange ...