Managing Your Account
Am I tied up to a contract?
No, you are not tied into a contract and can opt out of our service at any time. Should you no longer want to use PillTime please let us know by contacting our Customer Care Team by emailing customerservices@pilltime.co.uk or by calling 0800 074 ...
Can I pause my service?
Yes, just let us know by calling 0800 074 3303, use the Chatbot on our website or email customerservices@pilltime.co.uk and we will pause your account. Once you are ready to start using PillTime again let us know.
Can I cancel service easily?
Yes, just let us know by calling 0800 074 3303, use the Chatbot on our website or email customerservices@pilltime.co.uk and we will pause your account. Once you are ready to start using PillTime again let us know.
How do I change pharmacy?
Yes, just let us know by calling 0800 074 3303, use the Chatbot on our website or email customerservices@pilltime.co.uk and we will close your account. Once you have done this and decided which pharmacy you are using they will update your NHS ...
Cancelling your account
How do I change my pharmacy? If you no longer wish to use PillTime, please call 0800 074 3303, use the Chatbot on our website or email customerservices@pilltime.co.uk to close your account. Once you've made this decision and chosen a new pharmacy, ...
Setting up your account
Your Account is a free online service you get when you sign up for PillTime. It lets you manage your PillTime customer account on our website www.pilltime.co.uk. With Your Account, you can easily view and track your orders, update your personal info, ...
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Will you email a reminder when they need to reorder?
Yes, we will send you an email reminder to let you know when it is time to order your medication.
Do I need to reorder every month?
Yes, you’ll need to reorder your medication each month. We recommend using the PillTime Prescription Ordering App, available on iOS and Android, for easy ordering. By placing your order directly, you help ensure you receive all necessary items, ...
What to Do for Urgent or Acute Prescriptions
If you receive an acute prescription from your doctor, PillTime strives to dispatch it within 72 hours, and these items will be sent in their original packaging. If you need the order more urgently, please call us at 0800 074 3303, and we can arrange ...
What Should I Do If I’m Going on Holiday?
If you expect to run out of medication while you’re away, here’s how to ensure you have enough: Order Your Prescription in Advance Place your order early and notify your GP surgery of the reason for your early request. Inform PillTime Let us know ...
How Do I Order and Receive My Medications with PillTime?
Step 1: Get online to order To get started, you have two convenient options for ordering your medications: Option A: You can order by logging in to your online PillTime account at https://portal.pilltime.co.uk/patient/s/login Option B: PillTime ...