How Can I Change My Dosing Days If I’m Going on Holiday?
If you’re going on
holiday and need to adjust your dosing schedule, you can make slight changes.
However, it’s essential to contact our support team first to discuss these
changes with your prescriber to ensure the adjustment is safe and effective.
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Can I change my delivery address after placing an order?
If you need to change your delivery address after placing an order, please contact our support team as soon as possible at: wl.customerservices@pilltime.co.uk Address changes may cause a delay in delivery, especially if the order has already been ...
Do I Need to Taper Off If I’m Switching to a Different Medication?
When switching between GLP-1 medications (e.g., from Wegovy to Mounjaro), we recommend following a safe transition to avoid withdrawal effects and weight rebound. Below is the recommended break period when switching: Wegovy to Mounjaro: o 0.25mg, ...
When will my order be delivered?
Once your order has been approved, it is usually dispatched within 24–48 hours. Delivery typically takes 2–3 working days after dispatch. You will receive a tracking email with delivery updates. Please ensure you are available to receive your parcel. ...
Why does the syringe look like it has more doses?
Some pens contain excess liquid to ensure accurate dosing. Always follow usage instructions and discard the pen after the designated number of doses.
What if I have lost or misused a dose?
Contact our support team for advice before taking another dose. Do not attempt to self-adjust your dosing schedule. For more FAQs about ordering, delivery, travel, and maintenance, refer to the sections below. If you need immediate assistance, ...