Trying to reactivate my old account but cannot remember my login details.

Trying to reactivate my old account but cannot remember my login details.

As of September 2025 the previous PillTime account accessed through portal.pilltime.co.uk is no longer available as a way to order through PillTime. But don't worry – you'll still be able to order your medication quickly and securely.

You have two convenient options:
  1. Use your NHS login to access our new online portal available on desktop only.
  2. Download our free PillTime app to continue ordering with ease.

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    • Can I use this service without an email address as I don't have access to the internet?

      PillTime is an online pharmacy and our app requires you to use your NHS login, which requires an email address. In addition we encourage patients to track their orders and deliveries through their online account so internet access is needed.

    • Can we share an email address?

      For security reasons, each PillTime patient needs a unique email address that only they can access. This is because: NHS Login Requirements Our ordering app requires an NHS login, which needs an individual email address. Order Tracking We encourage ...

    • What happens after I sign-up?

      After you sign up, here’s what to expect: Confirmation You’ll receive an email confirming that PillTime is your chosen NHS pharmacy. Order Your Prescription We ask that you place your repeat prescription order with your GP. We recommend using the ...

    • Can I opt out of marketing messages?

      Yes, just let us know and we will update your account.