What should I do if my medication is damaged upon arrival?
If your medication arrives damaged, please contact our
support team immediately at wl.customerservices@pilltime.co.uk . To speed up the resolution
process, we recommend taking clear photos of the damaged item and packaging and
providing these to our team. We will arrange for a replacement as quickly as
possible.
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Is a signature required upon delivery?
Yes, a signature is required to ensure the safe receipt of your medication. This is to confirm that the order has been received by the intended recipient and has not been left unattended.
How long does it take for the medication to work?
Most patients notice appetite suppression within a few weeks. However, visible weight loss can take up to three months. Results depend on consistency with medication, diet, and exercise.
Can I Take the Medication Again in the Future?
Yes, you can take the medication again in the future, but it’s important to consult your prescriber first. Your prescriber will assess your health and weight history to determine whether restarting the medication is the right choice for you. They ...
How Should I Store My Medication While Traveling?
When traveling, it’s important to keep your medication at the proper temperature. Wegovy should be refrigerated at 2°C to 8°C. If refrigeration isn't possible, you can store it at room temperature (below 30°C) for up to 6 weeks. Mounjaro can be ...
What Happens If I Stop Taking My Medication?
Stopping your medication without a structured maintenance plan can lead to an increase in appetite and potential weight regain. To prevent this, focus on healthy eating habits, exercise, and behavioural support. If you wish to stop, please contact ...