Is a signature required upon delivery?
Yes, a signature is required to ensure the safe receipt of
your medication. This is to confirm that the order has been received by the
intended recipient and has not been left unattended.
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Can I change my delivery address after placing an order?
If you need to change your delivery address after placing an order, please contact our support team as soon as possible. Address changes may cause a delay in delivery, especially if the order has already been processed for dispatch. We will do our ...
What should I do if my medication is damaged upon arrival?
If your medication arrives damaged, please contact our support team immediately at wl.customerservices@pilltime.co.uk . To speed up the resolution process, we recommend taking clear photos of the damaged item and packaging and providing these to our ...
How Do I Get a Letter to Travel with My Medication?
If you need a letter for travel purposes, please contact our support team. We can provide you with a letter confirming your prescription and the legal use of your medication, which may be required by airport or security personnel.
When will my order be delivered?
Once your order has been approved, it is usually dispatched within 24–48 hours. Delivery typically takes 2–3 working days after dispatch. You will receive a tracking email with delivery updates. If your order is delayed beyond the estimated time, ...
How do you send out these orders?
We use a fully tracked delivery service to ensure the safe arrival of your medication. You will receive a tracking email from our courier as soon as your order has been dispatched, allowing you to monitor its progress.