0800 074 3303
customerservices@pilltime.co.uk
Support
Signing-up & Onboarding
Signing-up & Onboarding
Is the service free of charge?
Can I speak to someone before I sign up?
What are the sign up steps?
Can I use the service if I have controlled medication?
What do I need to sign up?
I've signed up - what happens next?
I've signed up, when will I get my medication?
I'm with Pharmacy2U and want blister packs/dossette box. Can you help?
I have signed up but it will not allow the date of birth as it advises it's invalid. What is the issue?
Why do you request my NHS number?
Welsh or Scottish patient
Can I use this service without an email address as I don't have access to the internet?
Trying to reactivate my old account but cannot remember my login details.
PillTime is not showing on the surgery system
Surgery require ODS code to nominate the patient.
What do you mean by nominated pharmacy?
Can I opt out of marketing messages?
Can we share an email address?
What are the main reasons why the service doesn’t start smoothly? What can I as the patient do to help?
How can it be free?
Can you deliver my insulin?
What does SCR stand for?
Can I use PillTime if I have 7-day prescriptions?
Is PillTime right for me?
Can I have my medication in a dossette box?
