Can I track my order?

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• What happens if my order is delivered late?

  If your order is delayed beyond the expected timeframe, please contact our support team at wl.customerservices@pilltime.co.uk . We will track your order and provide further guidance. If necessary, we may be able to expedite a replacement.

• When should I place my next order?

  To avoid running out of medication, we recommend placing your order at least one week before your next dose is due. This ensures that your order is processed, approved, and delivered on time.

• Why is my order still pending approval?

  Orders may be pending approval for several reasons: We are awaiting prescriber review and approval. Some required information may be missing from your order. The medication may be temporarily out of stock. If your order remains pending for more than ...

• When will my order be delivered?

  Once your order has been approved, it is usually dispatched within 24–48 hours. Delivery typically takes 2–3 working days after dispatch. You will receive a tracking email with delivery updates. If your order is delayed beyond the estimated time, ...

• Can I change my delivery address after placing an order?

  If you need to change your delivery address after placing an order, please contact our support team as soon as possible. Address changes may cause a delay in delivery, especially if the order has already been processed for dispatch. We will do our ...