When should I place my next order?
To avoid running out of medication, we recommend placing
your order at least one week before your next dose is due. This ensures that
your order is processed, approved, and delivered on time.
Within your weight loss portal, your reorder button will become active two weeks after your previous order was delivered.
To help you navigate around the portal, you can view some of our handy guides here:
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How do I reorder for my next dose?
Reordering is quick and simple. You will receive an email from us with a personalised reorder link that will take you through to your weight loss portal - here you can reorder your next does. You can watch a few guides here to help you navigate your ...
When will my order be delivered?
Once your order has been approved, it is usually dispatched within 24–48 hours. Delivery typically takes 2–3 working days after dispatch. You will receive a tracking email with delivery updates. Please ensure you are available to receive your parcel. ...
Can I track my order?
Yes, once your order has been dispatched, you will receive a tracking number via email. This will allow you to monitor your delivery status in real time. If you do not receive a tracking email, please check your spam or junk folder before contacting ...
Why is my order still pending approval?
Orders may be pending approval for several reasons: We are awaiting prescriber review and approval. Some required information may be missing from your order. The medication may be temporarily out of stock. If your order remains pending for more than ...
What happens if my order is delivered late?
If your order is delayed beyond the expected timeframe, please contact our support team at wl.customerservices@pilltime.co.uk. We will track your order and provide further guidance.