Can I order more in advance?

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• Can I track my order?

  Yes, once your order has been dispatched, you will receive a tracking number via email. This will allow you to monitor your delivery status in real time. If you do not receive a tracking email, please check your spam or junk folder before contacting ...

• When should I place my next order?

  To avoid running out of medication, we recommend placing your order at least one week before your next dose is due. This ensures that your order is processed, approved, and delivered on time.

• Why is my order still pending approval?

  Orders may be pending approval for several reasons: We are awaiting prescriber review and approval. Some required information may be missing from your order. The medication may be temporarily out of stock. If your order remains pending for more than ...

• When will my order be delivered?

  Once your order has been approved, it is usually dispatched within 24–48 hours. Delivery typically takes 2–3 working days after dispatch. You will receive a tracking email with delivery updates. If your order is delayed beyond the estimated time, ...

• What happens if my order is delivered late?

  If your order is delayed beyond the expected timeframe, please contact our support team at wl.customerservices@pilltime.co.uk . We will track your order and provide further guidance. If necessary, we may be able to expedite a replacement.