How will my insulin be delivered?
We will always send your insulin in refrigerated packagin on 24-hour tracked delivery, which keeps your medication at the required temperature in transit.
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How Does PillTime Handle Delivery?
Who Will Deliver My Medication? PillTime partners with various couriers to ensure your medication is delivered safely and efficiently, with most packages delivered by Yodel. To stay updated on your delivery, we recommend downloading the Yodel app, ...
When will I get my delivery?
PillTime aims to deliver your medication before your next repeat prescription cycle begins. Here’s how you can stay updated on your delivery: Email Notification Once your PillTime parcel is on its way, we’ll send you an email with tracking ...
My Delivery Says Delivered but Is Missing—What Should I Do?
If your delivery status shows as "delivered" but you can’t locate the package, please try the following: Check Nearby Locations Yodel delivers to within 50 meters of the postcode, so check any possible safe places around your property and with ...
What Should I Do If My Delivery Is Damaged?
We apologise for any inconvenience caused by a damaged delivery. Here’s how to proceed: Take Photos of the Damage Please photograph the damaged items to help us with our investigation. Send the Photos to Us Email the photos to ...
Who will deliver my medication?
PillTime partners with various couriers to deliver your medication, with the majority of packages delivered by Yodel. Stay Informed with the Yodel App To receive regular updates about your delivery and manage your delivery preferences, we recommend ...