Who will deliver my medication?
PillTime partners with various couriers to deliver your medication, with the majority of packages delivered by Royal Mail.
Stay Informed with the Royal Mail or PillTime App
To receive regular updates about your delivery and manage your delivery preferences, we recommend downloading the Royal Mail or PillTime apps. These apps allows you to:
- Receive push notifications at every step of your parcel's journey.
- Set your safe place for deliveries if you're not available to receive them.
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Related Articles
Can I Request a Specific Delivery Time?
Unfortunately, we cannot schedule medication deliveries for a specific day or time. However, we’ll notify you when your parcel has been dispatched, along with any tracking information. Stay Updated with the Royal Mail App We recommend downloading the ...
Do I have to sign for delivery?
Certain deliveries containing Controlled Drugs require a signature upon delivery. If you may not be available to sign you may wish to Update Delivery Preferences Use the courier's app (such as the Royal Mail App) to adjust your delivery preferences ...
What Happens If I’m Not Home for My Delivery?
If you won’t be home or can’t answer the door, here’s what you can do: Arrange Delivery to Another Address Contact our team to organise delivery to a different address, such as a trusted neighbour’s house or your workplace. Use the Royal Mail App We ...
Do you send my delivery straight away?
Once we receive your repeat prescription, it takes about ten days to prepare, pouch, and deliver your order. We aim to send your medications once every medication cycle to align with your prescription schedule. Need Your Medication Sooner? If you ...
My Delivery Says Delivered but Is Missing—What Should I Do?
If your delivery status shows as "delivered" but you can’t locate the package, please try the following: Check Nearby Locations Royal Mail delivers to within 50 meters of the postcode, so check any possible safe places around your property and with ...