If you're experiencing problems with your Mounjaro or Wegovy injection pen, follow these steps to troubleshoot:

If you're experiencing problems with your Mounjaro or Wegovy injection pen, follow these steps to troubleshoot:

1. Check Your Pen

  1. Before using your pen, double-check to ensure that:
  2. The cap has been completely removed.
  3. The needle is intact and not damaged.
  4. The pen is not expired.
  5. This initial check can prevent issues during the injection process.

2. Press and Hold the Injection Button

For the medication to be delivered correctly, press and hold the injection button firmly. Hold it for the full duration (up to 10 seconds). Sometimes, the pen may require a bit more pressure to trigger the medication release.

3. Try a Different Injection Site

If you feel resistance or difficulty injecting, it can help to try a different injection site. Areas like the abdomen or thighs are common sites for injection. Rotating your sites can reduce discomfort and help the pen function smoothly.

4. Use a New Needle

If the pen still doesn’t seem to work, try using a new needle. Sometimes, older needles can become dull and cause issues with injecting. Do not attempt to force the pen to administer the medication.

If your pen is still not working after following these troubleshooting steps, please contact our customer support team for further assistance. Alternatively, you can reach out to the manufacturer for additional help.

Manufacturer Support:

  1. Wegovy (Novo Nordisk): Contact Novo Nordisk
  2. Mounjaro (Eli Lilly): Contact Eli Lilly

We’re happy to help—don’t hesitate to reach out if you need further assistance!



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