What to Do if Your Pen is Broken

What to Do if Your Pen is Broken

If your Mounjaro or Wegovy pen is broken or defective, it must be returned to the manufacturer for testing and evaluation. Since these are medicinal products, there are strict regulations governing the return process to ensure safety and compliance.

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      To return a broken pen, follow these steps: Retain All Components Make sure to keep the original packaging, the pen, and all its components. These are required for the return process. Follow Return Instructions Each manufacturer provides detailed ...

    • Can I Pass Through Airport Security with My Injection Pen?

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    • If you're experiencing problems with your Mounjaro or Wegovy injection pen, follow these steps to troubleshoot:

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    • Why is my order still pending approval?

      Orders may be pending approval for several reasons: We are awaiting prescriber review and approval. Some required information may be missing from your order. The medication may be temporarily out of stock. If your order remains pending for more than ...