What happens if medications are changed mid-cycle?
- If pouched medication needs to be stopped mid-cycle, your staff and our pharmacists work together to find the best solution, on a case-by-case basis.
- We store images of every pouch dispensed and therefore can assist in the removal of discontinued medication if required.
- There are 2 outcomes:
- The stopped medication is removed from the remaining pouches by your staff, and we help your staff do this.
- We make a joint decision to ‘waste’ the remaining pouches, and we ask the GP to re-issue a short prescription cycle, which we arrange to have dispensed in original boxes, or a new reel of pouches if 3 weeks are left in the cycle .
- If a new prescription medicine is required midcycle, we will dispense it in its original pack (non-pouched).
- The new medicine will then be added in the next cycle of pouches
Related Articles
Spoiled Medication
If a pouched medicine is spoilt (dropped or spat out at the point of administration): Take the reel of pouches out of their Dispensing Box & pull out the last corresponding pouch. Check that the last pouch includes the medication that needs ...
Returns Policy Update – Effective 14th October 2024
PillTime Returns Policy Update – Effective 14th October 2024 We are updating our returns policy to ensure full compliance with CQC (Care Quality Commission) guidelines and to strengthen the audit trail as part of our commitment to safety, compliance, ...
Do you order medication?
We ask that you continue to order your service user’s medication with their doctor, and that you send us a copy of their order at least 20 days before the start date. Please make sure you continue to order any additional items, such as inhalers, ...
Does the medication have to be pouched?
No. If you prefer to receive some medication in the original packaging, let us know, and we will arrange this for you.
What happens if a prescription is received late?
If we don’t receive the prescription at least 15 days before your service users next medication start date, we will alert you and, from time to time, we may ask that you help us by contacting your surgery.