Why can’t I collect my medication?

• Related Articles

• How Does PillTime Handle Delivery?

  Who Will Deliver My Medication? PillTime partners with various couriers to ensure your medication is delivered safely and efficiently, with most packages delivered by Yodel. To stay updated on your delivery, we recommend downloading the Yodel app, ...

• When will I get my delivery?

  PillTime aims to deliver your medication before your next repeat prescription cycle begins. Here’s how you can stay updated on your delivery: Email Notification Once your PillTime parcel is on its way, we’ll send you an email with tracking ...

• Can I Request a Specific Delivery Time?

  Unfortunately, we cannot schedule medication deliveries for a specific day or time. However, we’ll notify you when your parcel has been dispatched, along with any tracking information. Stay Updated with the Yodel App We recommend downloading the ...

• What Happens If I’m Not Home for My Delivery?

  If you won’t be home or can’t answer the door, here’s what you can do: Arrange Delivery to Another Address Contact our team to organise delivery to a different address, such as a trusted neighbour’s house or your workplace. Use the Yodel App We ...

• My Delivery Says Delivered but Is Missing—What Should I Do?

  If your delivery status shows as "delivered" but you can’t locate the package, please try the following: Check Nearby Locations Yodel delivers to within 50 meters of the postcode, so check any possible safe places around your property and with ...