Why can’t I collect my medication?

• Related Articles

• Can I Request a Specific Delivery Time?

  Unfortunately, we cannot schedule medication deliveries for a specific day or time. However, we’ll notify you when your parcel has been dispatched, along with any tracking information. Stay Updated with the Royal Mail App We recommend downloading the ...

• What Happens If I’m Not Home for My Delivery?

  If you won’t be home or can’t answer the door, here’s what you can do: Arrange Delivery to Another Address Contact our team to organise delivery to a different address, such as a trusted neighbour’s house or your workplace. Use the Royal Mail App We ...

• My Delivery Says Delivered but Is Missing—What Should I Do?

  If your delivery status shows as "delivered" but you can’t locate the package, please try the following: Check Nearby Locations Royal Mail delivers to within 50 meters of the postcode, so check any possible safe places around your property and with ...

• Do you send my delivery straight away?

  Once we receive your repeat prescription, it takes about ten days to prepare, pouch, and deliver your order. We aim to send your medications once every medication cycle to align with your prescription schedule. Need Your Medication Sooner? If you ...

• Who will deliver my medication?

  PillTime partners with various couriers to deliver your medication, with the majority of packages delivered by Royal Mail. Stay Informed with the Royal Mail or PillTime App To receive regular updates about your delivery and manage your delivery ...