Will I need to upload photos every time I reorder?
Not always. We may
ask for updated photos at certain points as part of our routine safety checks
and treatment reviews. If we need more photos, we’ll let you know in advance.
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What photos do I need to provide?
To verify your weight and identity, we ask for: Two selfies: one front-facing and one side-facing. A valid photo ID, such as a Driving Licence or Passport. How to take your selfies: To make sure your photos meet our requirements, please: Take one ...
How will my photos be used?
Your photos help our pharmacists make sure your treatment is safe and appropriate for you. They allow us to confirm your details, track your progress, and ensure we’re following the best prescribing practices. These photos are used only for clinical ...
Why might my photos not be accepted?
Sometimes, photos don’t meet our verification requirements. Common reasons include: Blurry, dark, or poor-quality images. Missing front-facing or side-facing photos. Wearing loose clothing that makes it difficult to assess your body shape. Photos ...
How do I reorder for my next dose?
Reordering is quick and simple. You will receive an email from us with a personalised reorder link. If you cannot locate your reorder link, simply contact our customer care team at wl.customerservices@pilltime.co.uk and we will reissue the link to ...
When will my order be delivered?
Once your order has been approved, it is usually dispatched within 24–48 hours. Delivery typically takes 2–3 working days after dispatch. You will receive a tracking email with delivery updates. If your order is delayed beyond the estimated time, ...