Do you always us the same brands?
- Most of the time we use the same brands, but occasionally we might use an alternative due to manufacturer supply issues.
- Should you require a specific brand of medication, please ensure that this is specified on your prescription by the GP.
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What to Do for Urgent or Acute Prescriptions
If you receive an acute prescription from your doctor, PillTime strives to dispatch it within 72 hours, and these items will be sent in their original packaging. If you need the order more urgently, please call us at 0800 074 3303, and we can arrange ...
What if I have an emergency item prescribed?
For emergency prescriptions, we recommend collecting them from a local pharmacy to avoid waiting up to 72 hours for delivery. Here’s what to do: Local Collection Visit a nearby pharmacy to collect emergency items directly. Need Assistance? Contact us ...
What If I Want to Read the Information Leaflet for Pouched Medications?
If you’d like to review the information leaflet for your pouched medications, you have two options: Online Leaflets Access easy-to-read leaflets at www.medicines.org.uk/emc using the simple search bar. This option saves paper and helps reduce ...
How Do I Order and Receive My Medications with PillTime?
Step 1: Get online to order To get started, you have two convenient options for ordering your medications: Option A: You can order by logging in to your online PillTime account at https://portal.pilltime.co.uk/patient/s/login Option B: PillTime ...
What should I do if I think there is missing medication?
Check the Delivery Paperwork Review the paperwork included with your PillTime delivery to see if there is any note indicating that we were unable to send all of your medication. Sometimes, we may not have all your items in stock at the time of ...