Do you always us the same brands?

Do you always us the same brands?

  1. Most of the time we use the same brands, but occasionally we might use an alternative due to manufacturer supply issues.
  2. Should you require a specific brand of medication, please ensure that this is specified on your prescription by the GP.

    • Related Articles

    • What to Do for Urgent or Acute Prescriptions

      If you receive an acute prescription from your doctor, PillTime strives to dispatch it within 72 hours, and these items will be sent in their original packaging. If you need the order more urgently, please call us at 0800 074 3303, and we can arrange ...
    • What if I have an emergency item prescribed?

      For emergency prescriptions, we recommend collecting them from a local pharmacy to avoid waiting up to 72 hours for delivery. Here’s what to do: Local Collection Visit a nearby pharmacy to collect emergency items directly. Need Assistance? Contact us ...
    • What should I do if I think there is missing medication?

      Check the Delivery Paperwork Review the paperwork included with your PillTime delivery to see if there is any note indicating that we were unable to send all of your medication. Sometimes, we may not have all your items in stock at the time of ...
    • How Can I Check My Order Status?

      Curious about your order’s progress? Here’s how to check its status: You have two convenient options: Use your NHS login to access our new online portal available on desktop only. Download our free PillTime app to continue ordering with ease Tip: ...
    • Do I need to reorder every month?

      Yes, you’ll need to reorder your medication each month. We recommend using the PillTime App, available on iOS and Android, for easy ordering. By placing your order directly, you help ensure you receive all necessary items, reduce medicine waste, and ...