What if I don’t want to submit photos?
We understand that
taking photos may feel like an extra step, but they are essential for safe
prescribing. If you choose not to submit the required images, we may not be
able to provide your medication. If you have any concerns, please contact our
support team—we’re happy to help.
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Why might my photos not be accepted?
Sometimes, photos don’t meet our verification requirements. Common reasons include: Blurry, dark, or poor-quality images. Missing front-facing or side-facing photos. Wearing loose clothing that makes it difficult to assess your body shape. Photos ...
How will my photos be used?
Your photos help our pharmacists make sure your treatment is safe and appropriate for you. They allow us to confirm your details, track your progress, and ensure we’re following the best prescribing practices. These photos are used only for clinical ...
What photos do I need to provide?
To verify your weight and identity, we ask for: Two selfies: one front-facing and one side-facing. A valid photo ID, such as a Driving Licence or Passport. How to take your selfies: To make sure your photos meet our requirements, please: Take one ...
Will I need to upload photos every time I reorder?
Not always. We may ask for updated photos at certain points as part of our routine safety checks and treatment reviews. If we need more photos, we’ll let you know in advance.
Why aren’t I losing more weight?
Weight loss varies for each individual and depends on several factors, including metabolism, diet, exercise habits, and medication dosage. If progress is slower than expected: Ensure you are following dietary and lifestyle recommendations. Track food ...