Travel and Scheduling
How Should I Store My Medication While Traveling?
When traveling, it’s important to keep your medication at the proper temperature. Wegovy should be refrigerated at 2°C to 8°C. If refrigeration isn't possible, you can store it at room temperature (below 30°C) for up to 6 weeks. Mounjaro can be ...
Can I Pass Through Airport Security with My Injection Pen?
You can bring your injection pen through airport security, but we recommend carrying a letter from your prescriber confirming your medication. Always inform security personnel about the medication you are carrying to avoid any issues.
What Should I Do If I Lose My Medication While Traveling?
If you lose your medication while traveling, reach out to our customer support team immediately for guidance on the next steps. If necessary, you may need to consult with a local healthcare provider to receive a replacement or alternative treatment.
Do I Need to Drop Back to the Starting Dose If I Travel?
No, you do not need to drop back to the starting dose as long as you continue taking your medication as prescribed. However, ensure you have enough supply before your trip to avoid any interruptions to your treatment.
How Can I Change My Dosing Days If I’m Going on Holiday?
If you’re going on holiday and need to adjust your dosing schedule, you can make slight changes. However, it’s essential to contact our support team first to discuss these changes with your prescriber to ensure the adjustment is safe and effective.
How Do I Get a Letter to Travel with My Medication?
If you need a letter for travel purposes, please contact our support team. We can provide you with a letter confirming your prescription and the legal use of your medication, which may be required by airport or security personnel.
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Will you email a reminder when they need to reorder?
Yes, we will send you an email or text message reminder to let you know when it is time to order your medication. You can also download the new PillTime app and set up order reminders and edit your preferences.
Do I need to reorder every month?
Yes, you’ll need to reorder your medication each month. We recommend using the PillTime App, available on iOS and Android, for easy ordering. By placing your order directly, you help ensure you receive all necessary items, reduce medicine waste, and ...
How Does PillTime Get My Prescriptions from My Doctor?
Once you request your medication, your GP approves the order through the NHS electronic prescription system. This system then sends your prescriptions directly to PillTime for processing. #PrescriptionProcess #ElectronicPrescription #GPApproval ...
Is PillTime right for me?
PillTime is best suited to people who take four or more types of prescribed medication each day. You need to have a surgery based in England. All ages and health conditions are welcome!
What to Do for Urgent or Acute Prescriptions
If you receive an acute prescription from your doctor, PillTime strives to dispatch it within 72 hours, and these items will be sent in their original packaging. If you need the order more urgently, please call us at 0800 074 3303, and we can arrange ...