PillTime Weight Loss | Troubleshooting Pen Injection Issues

Troubleshooting Pen Injection Issues
If you're experiencing problems with your Mounjaro or Wegovy injection pen, follow these steps to troubleshoot:
1. Check Your Pen Before using your pen, double-check to ensure that: The cap has been completely removed. The needle is intact and not damaged. The pen is not expired. This initial check can prevent issues during the injection process. 2. Press and ...
What to Do if Your Pen is Broken
If your Mounjaro or Wegovy pen is broken or defective, it must be returned to the manufacturer for testing and evaluation. Since these are medicinal products, there are strict regulations governing the return process to ensure safety and compliance.
How to Return a Broken Pen
To return a broken pen, follow these steps: Retain All Components Make sure to keep the original packaging, the pen, and all its components. These are required for the return process. Follow Return Instructions Each manufacturer provides detailed ...

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Will you email a reminder when they need to reorder?
Yes, we will send you an email reminder to let you know when it is time to order your medication.
Do I need to reorder every month?
Yes, you’ll need to reorder your medication each month. We recommend using the PillTime Prescription Ordering App, available on iOS and Android, for easy ordering. By placing your order directly, you help ensure you receive all necessary items, ...
How Does PillTime Get My Prescriptions from My Doctor?
Once you request your medication, your GP approves the order through the NHS electronic prescription system. This system then sends your prescriptions directly to PillTime for processing. #PrescriptionProcess #ElectronicPrescription #GPApproval ...
Is PillTime right for me?
PillTime is best suited to people who take four or more types of prescribed medication each day. You need to have a surgery based in England. All ages and health conditions are welcome!
How Do I Order and Receive My Medications with PillTime?
Step 1: Get online to order To get started, you have two convenient options for ordering your medications: Option A: You can order by logging in to your online PillTime account at https://portal.pilltime.co.uk/patient/s/login Option B: PillTime ...

PillTime Weight Loss | Troubleshooting Pen Injection Issues | Help Center