Photos & Verification
How will my photos be used?
Your photos help our pharmacists make sure your treatment is safe and appropriate for you. They allow us to confirm your details, track your progress, and ensure we’re following the best prescribing practices. These photos are used only for clinical ...
Is my personal information secure?
Absolutely. We take your privacy very seriously and follow strict data protection laws. Your photos and personal details are stored securely and used only for your treatment. You can read more about how we protect your information in our Privacy ...
What photos do I need to provide?
To verify your weight and identity, we ask for: Two selfies: one front-facing and one side-facing. A valid photo ID, such as a Driving Licence or Passport. How to take your selfies: To make sure your photos meet our requirements, please: Take one ...
Will I need to upload photos every time I reorder?
Not always. We may ask for updated photos at certain points as part of our routine safety checks and treatment reviews. If we need more photos, we’ll let you know in advance.
Why might my photos not be accepted?
Sometimes, photos don’t meet our verification requirements. Common reasons include: Blurry, dark, or poor-quality images. Missing front-facing or side-facing photos. Wearing loose clothing that makes it difficult to assess your body shape. Photos ...
What if I don’t want to submit photos?
We understand that taking photos may feel like an extra step, but they are essential for safe prescribing. If you choose not to submit the required images, we may not be able to provide your medication. If you have any concerns, please contact our ...
Popular Articles
Will you email a reminder when they need to reorder?
Yes, we will send you an email or text message reminder to let you know when it is time to order your medication. You can also download the new PillTime app and set up order reminders and edit your preferences.
Do I need to reorder every month?
Yes, you’ll need to reorder your medication each month. We recommend using the PillTime App, available on iOS and Android, for easy ordering. By placing your order directly, you help ensure you receive all necessary items, reduce medicine waste, and ...
How Does PillTime Get My Prescriptions from My Doctor?
Once you request your medication, your GP approves the order through the NHS electronic prescription system. This system then sends your prescriptions directly to PillTime for processing. #PrescriptionProcess #ElectronicPrescription #GPApproval ...
Is PillTime right for me?
PillTime is best suited to people who take four or more types of prescribed medication each day. You need to have a surgery based in England. All ages and health conditions are welcome!
What to Do for Urgent or Acute Prescriptions
If you receive an acute prescription from your doctor, PillTime strives to dispatch it within 72 hours, and these items will be sent in their original packaging. If you need the order more urgently, please call us at 0800 074 3303, and we can arrange ...