Photos & Verification
How will my photos be used?
Your photos help our pharmacists make sure your treatment is safe and appropriate for you. They allow us to confirm your details, track your progress, and ensure we’re following the best prescribing practices. These photos are used only for clinical ...
Is my personal information secure?
Absolutely. We take your privacy very seriously and follow strict data protection laws. Your photos and personal details are stored securely and used only for your treatment. You can read more about how we protect your information in our Privacy ...
What photos do I need to provide?
To verify your weight and identity, we ask for: Two selfies: one front-facing and one side-facing. A valid photo ID, such as a Driving Licence or Passport. How to take your selfies: To make sure your photos meet our requirements, please: Take one ...
Will I need to upload photos every time I reorder?
Not always. We may ask for updated photos at certain points as part of our routine safety checks and treatment reviews. If we need more photos, we’ll let you know in advance.
Why might my photos not be accepted?
Sometimes, photos don’t meet our verification requirements. Common reasons include: Blurry, dark, or poor-quality images. Missing front-facing or side-facing photos. Wearing loose clothing that makes it difficult to assess your body shape. Photos ...
What if I don’t want to submit photos?
We understand that taking photos may feel like an extra step, but they are essential for safe prescribing. If you choose not to submit the required images, we may not be able to provide your medication. If you have any concerns, please contact our ...