Ordering Medication
What should I do if I think there is missing medication?
Check the Delivery Paperwork Review the paperwork included with your PillTime delivery to see if there is any note indicating that we were unable to send all of your medication. Sometimes, we may not have all your items in stock at the time of ...
What If I Want to Read the Information Leaflet for Pouched Medications?
If you’d like to review the information leaflet for your pouched medications, you have two options: Online Leaflets Access easy-to-read leaflets at www.medicines.org.uk/emc using the simple search bar. This option saves paper and helps reduce ...
What do you mean by syncing meds?
"Syncing" or "synchronizing" your medication means aligning your repeat items to be delivered together, once every medication cycle. This approach: Reduces Waste and Hassle By delivering all medications at once, syncing minimizes packaging waste and ...
Do you do additional items such as creams and liquids?
Yes, we do! Just order these at the same time as your repeat medication and we will send everything to you in one delivery.
Do you always us the same brands?
Most of the time we use the same brands, but occasionally we might use an alternative due to manufacturer supply issues. Should you require a specific brand of medication, please ensure that this is specified on your prescription by the GP.
What If I Can Only Get Paper Prescriptions? Where Should They Be Sent?
If your GP surgery still issues paper prescriptions, please arrange for them to be sent to the following address with plenty of time to ensure timely delivery: PillTime Ltd Units 7 & 8, The Laurels, Cribbs Causeway Centre, Bristol BS10 7TT Tip: Allow ...
How Does PillTime Get My Prescriptions from My Doctor?
Once you request your medication, your GP approves the order through the NHS electronic prescription system. This system then sends your prescriptions directly to PillTime for processing. #PrescriptionProcess #ElectronicPrescription #GPApproval ...
Do I need to reorder every month?
Yes, you’ll need to reorder your medication each month. We recommend using the PillTime Prescription Ordering App, available on iOS and Android, for easy ordering. By placing your order directly, you help ensure you receive all necessary items, ...
Will you email a reminder when they need to reorder?
Yes, we will send you an email reminder to let you know when it is time to order your medication.
I Signed Up and Ordered My Prescription, but You Haven't Received It. What Should I Do?
If we haven’t received your prescription, follow these steps: Check with Your GP First, confirm that your GP has approved the prescription order. Use the PillTime Prescription Ordering App Download the app to easily view your prescription status and ...
How Can I Check My Order Status?
Curious about your order’s progress? Here’s how to check its status: Using the App or Portal You can check your order status right from the PillTime app or online portal. For Orders Placed Within the Last Five Days The app will show whether your GP ...
How Do I Order and Receive My Medications with PillTime?
Step 1: Get online to order To get started, you have two convenient options for ordering your medications: Option A: You can order by logging in to your online PillTime account at https://portal.pilltime.co.uk/patient/s/login Option B: PillTime ...
What if I have an emergency item prescribed?
For emergency prescriptions, we recommend collecting them from a local pharmacy to avoid waiting up to 72 hours for delivery. Here’s what to do: Local Collection Visit a nearby pharmacy to collect emergency items directly. Need Assistance? Contact us ...
What to Do for Urgent or Acute Prescriptions
If you receive an acute prescription from your doctor, PillTime strives to dispatch it within 72 hours, and these items will be sent in their original packaging. If you need the order more urgently, please call us at 0800 074 3303, and we can arrange ...
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Will you email a reminder when they need to reorder?
Yes, we will send you an email reminder to let you know when it is time to order your medication.
Do I need to reorder every month?
Yes, you’ll need to reorder your medication each month. We recommend using the PillTime Prescription Ordering App, available on iOS and Android, for easy ordering. By placing your order directly, you help ensure you receive all necessary items, ...
What to Do for Urgent or Acute Prescriptions
If you receive an acute prescription from your doctor, PillTime strives to dispatch it within 72 hours, and these items will be sent in their original packaging. If you need the order more urgently, please call us at 0800 074 3303, and we can arrange ...
What Should I Do If I’m Going on Holiday?
If you expect to run out of medication while you’re away, here’s how to ensure you have enough: Order Your Prescription in Advance Place your order early and notify your GP surgery of the reason for your early request. Inform PillTime Let us know ...
How Do I Order and Receive My Medications with PillTime?
Step 1: Get online to order To get started, you have two convenient options for ordering your medications: Option A: You can order by logging in to your online PillTime account at https://portal.pilltime.co.uk/patient/s/login Option B: PillTime ...