Delivery & Tracking
How will my insulin be delivered?
We will always send your insulin in refrigerated packaging on 24-hour tracked delivery, which keeps your medication at the required temperature in transit.
Do I have to sign for delivery?
Certain deliveries containing Controlled Drugs require a signature upon delivery. If you may not be available to sign you may wish to Update Delivery Preferences Use the courier's app (such as the Royal Mail App) to adjust your delivery preferences ...
Who will deliver my medication?
PillTime partners with various couriers to deliver your medication, with the majority of packages delivered by Royal Mail. Stay Informed with the Royal Mail or PillTime App To receive regular updates about your delivery and manage your delivery ...
Can I Request a Specific Delivery Time?
Unfortunately, we cannot schedule medication deliveries for a specific day or time. However, we’ll notify you when your parcel has been dispatched, along with any tracking information. Stay Updated with the Royal Mail App We recommend downloading the ...
Why can’t I collect my medication?
As an online pharmacy, PillTime does not have a physical location for in-person collection. If you prefer to collect your medication yourself, we recommend using a local pharmacy to fulfill your prescriptions. #OnlinePharmacy #NoInPersonCollection ...
My Delivery Says Delivered but Is Missing—What Should I Do?
If your delivery status shows as "delivered" but you can’t locate the package, please try the following: Check Nearby Locations Royal Mail delivers to within 50 meters of the postcode, so check any possible safe places around your property and with ...
What Should I Do If My Delivery Is Damaged?
We apologise for any inconvenience caused by a damaged delivery. Here’s how to proceed: Take Photos of the Damage Please photograph the damaged items to help us with our investigation. Send the Photos to Us Email the photos to ...
What Should I Do If I’m Going on Holiday?
If you expect to run out of medication while you’re away, here’s how to ensure you have enough: Order Your Prescription in Advance Place your order early and notify your GP surgery of the reason for your early request. Inform PillTime Let us know ...
What Happens If I’m Not Home for My Delivery?
If you won’t be home or can’t answer the door, here’s what you can do: Arrange Delivery to Another Address Contact our team to organise delivery to a different address, such as a trusted neighbour’s house or your workplace. Use the Royal Mail App We ...
Do you send my delivery straight away?
Once we receive your repeat prescription, it takes about ten days to prepare, pouch, and deliver your order. We aim to send your medications once every medication cycle to align with your prescription schedule. Need Your Medication Sooner? If you ...
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Will you email a reminder when they need to reorder?
Yes, we will send you an email or text message reminder to let you know when it is time to order your medication. You can also download the new PillTime app and set up order reminders and edit your preferences.
Do I need to reorder every month?
Yes, you’ll need to reorder your medication each month. We recommend using the PillTime App, available on iOS and Android, for easy ordering. By placing your order directly, you help ensure you receive all necessary items, reduce medicine waste, and ...
How Does PillTime Get My Prescriptions from My Doctor?
Once you request your medication, your GP approves the order through the NHS electronic prescription system. This system then sends your prescriptions directly to PillTime for processing. #PrescriptionProcess #ElectronicPrescription #GPApproval ...
Is PillTime right for me?
PillTime is best suited to people who take four or more types of prescribed medication each day. You need to have a surgery based in England. All ages and health conditions are welcome!
What to Do for Urgent or Acute Prescriptions
If you receive an acute prescription from your doctor, PillTime strives to dispatch it within 72 hours, and these items will be sent in their original packaging. If you need the order more urgently, please call us at 0800 074 3303, and we can arrange ...