Delivery & Tracking
How Does PillTime Handle Delivery?
Who Will Deliver My Medication? PillTime partners with various couriers to ensure your medication is delivered safely and efficiently, with most packages delivered by Yodel. To stay updated on your delivery, we recommend downloading the Yodel app, ...
How will my insulin be delivered?
We will always send your insulin in refrigerated packagin on 24-hour tracked delivery, which keeps your medication at the required temperature in transit.
Do I have to sign for delivery?
Certain deliveries containing Controlled Drugs require a signature upon delivery. Here are your options if you may not be available to sign: Update Delivery Preferences Use the courier's app (such as the Yodel App) to adjust your delivery preferences ...
Who will deliver my medication?
PillTime partners with various couriers to deliver your medication, with the majority of packages delivered by Yodel. Stay Informed with the Yodel App To receive regular updates about your delivery and manage your delivery preferences, we recommend ...
Can I Request a Specific Delivery Time?
Unfortunately, we cannot schedule medication deliveries for a specific day or time. However, we’ll notify you when your parcel has been dispatched, along with any tracking information. Stay Updated with the Yodel App We recommend downloading the ...
When will I get my delivery?
PillTime aims to deliver your medication before your next repeat prescription cycle begins. Here’s how you can stay updated on your delivery: Email Notification Once your PillTime parcel is on its way, we’ll send you an email with tracking ...
Why can’t I collect my medication?
As an online pharmacy, PillTime does not have a physical location for in-person collection. If you prefer to collect your medication yourself, we recommend using a local pharmacy to fulfill your prescriptions. #OnlinePharmacy #NoInPersonCollection ...
My Delivery Says Delivered but Is Missing—What Should I Do?
If your delivery status shows as "delivered" but you can’t locate the package, please try the following: Check Nearby Locations Yodel delivers to within 50 meters of the postcode, so check any possible safe places around your property and with ...
What Should I Do If My Delivery Is Damaged?
We apologise for any inconvenience caused by a damaged delivery. Here’s how to proceed: Take Photos of the Damage Please photograph the damaged items to help us with our investigation. Send the Photos to Us Email the photos to ...
What Should I Do If I’m Going on Holiday?
If you expect to run out of medication while you’re away, here’s how to ensure you have enough: Order Your Prescription in Advance Place your order early and notify your GP surgery of the reason for your early request. Inform PillTime Let us know ...
What Happens If I’m Not Home for My Delivery?
If you won’t be home or can’t answer the door, here’s what you can do: Arrange Delivery to Another Address Contact our team to organise delivery to a different address, such as a trusted neighbour’s house or your workplace. Use the Yodel App We ...
Do you send my delivery straight away?
Once we receive your repeat prescription, it takes about ten days to prepare, pouch, and deliver your order. We aim to send your medications once every medication cycle to align with your prescription schedule. Need Your Medication Sooner? If you ...
How do I track my delivery?
I'm expecting a delivery, how can I track its status? When your medication is dispatched, we’ll send you an email with tracking details and the courier tracking code. Please note that tracking information may not be immediately visible, as updates ...
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Will you email a reminder when they need to reorder?
Yes, we will send you an email reminder to let you know when it is time to order your medication.
Do I need to reorder every month?
Yes, you’ll need to reorder your medication each month. We recommend using the PillTime Prescription Ordering App, available on iOS and Android, for easy ordering. By placing your order directly, you help ensure you receive all necessary items, ...
What to Do for Urgent or Acute Prescriptions
If you receive an acute prescription from your doctor, PillTime strives to dispatch it within 72 hours, and these items will be sent in their original packaging. If you need the order more urgently, please call us at 0800 074 3303, and we can arrange ...
What Should I Do If I’m Going on Holiday?
If you expect to run out of medication while you’re away, here’s how to ensure you have enough: Order Your Prescription in Advance Place your order early and notify your GP surgery of the reason for your early request. Inform PillTime Let us know ...
How Do I Order and Receive My Medications with PillTime?
Step 1: Get online to order To get started, you have two convenient options for ordering your medications: Option A: You can order by logging in to your online PillTime account at https://portal.pilltime.co.uk/patient/s/login Option B: PillTime ...